Naryn Torrance
Temple,TX
Summary
Market Benefit Advisor with a consistent history of surpassing sales targets while delivering tailored solutions that enhance customer experiences. Proven ability to cultivate strong client relationships and facilitate team growth through effective communication and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Market Benefit Advisor
eHealth
Austin, Tx
04.2024 - Current
- Drives sales and revenue by consistently helping customers in making efficient healthcare decisions, compliantly.
- Fostered positive work environment, exceeding monthly sales and performance goals.
- Work closely with carriers, supporting sales departments, Member loyalty, IT, and training departments.
- Identified growth opportunities within metrics for team and personal development as Team Lead.
- Curated games, contests, vision boards, and communication activities to enhance virtual team engagement.
- Adjusted schedule to meet business needs and support team operations.
Retail Sales Associate
Spectrum
Round Rock, Tx
03.2023 - 04.2024
- Upsold core products (video, data, phone) to retain existing customers and prevent disconnections.
- Consistently met or exceeded weekly and monthly retention goals using effective phone-based customer retention techniques.
- Promptly and efficiently responded to inbound retention calls, adhering to call handling metrics (productive time, schedule adherence, handle time, after-call work).
- Explained all products and services to existing customers, successfully re-selling to enhance retention.
- Acquired and applied comprehensive knowledge of competitors' pricing, packaging, and products, using side-by-side comparisons to highlight Spectrum's advantages.
- Ranked as top sales performer for six consecutive months through product knowledge and effective communication.
Appraisal Specialist
CarMax
Austin, Tx
10.2022 - 03.2023
- Guided customers through appraisal process to enhance understanding and satisfaction.
- Engaged clients to identify needs, leading to successful transactions and improved satisfaction.
- Managed customer inquiries and provided information on vehicle inventory.
- Coordinated vehicle inspections and ensured compliance with company standards.
- Assisted in training new team members on operational procedures and policies.
Real Estate Agent
Hoyden Homes
Austin, Tx
02.2022 - 01.2023
- Developed targeted marketing strategies, including hosting open houses and leveraging online platforms, to engage clients and drive property sales.
- Managed book of clients, fostering relationships with buyers and sellers that led to repeat business and referrals.
- Advocated for client needs with a focus on delivering personalized service, consistently achieving high customer satisfaction.
- Ensured long-term customer retention through exceptional follow-up and addressing post-sale inquiries.
Inside Sales Representative
Hoyden Homes
Austin, Texas
02.2022 - 07.2022
- Developed and managed portfolio of clients, assessing needs and creating customized solutions to enhance retention and satisfaction.
- Sustained revenue growth by engaging existing clients, creating tailored offerings, and driving upsell opportunities.
- Maintained ongoing communication with established accounts, fostering long-term relationships and maximizing customer lifetime value.
Assistant Retail Sales Manager
Verge Mobile LLC
pflugerville, TX
03.2019 - 09.2021
- Grew client base by overseeing sales operations, leading retention efforts, and developing customer-centric strategies.
- Consistently achieved revenue and retention targets by coaching staff on cross-selling and upselling techniques tailored to individual customer profiles.
- Directed team in daily operations to ensure efficient service delivery and foster customer loyalty through exceptional service and personalized support.
Education
High School diploma -
McNeil High School
Round Rock, TXReal Estate License - Real Estate
Champion Real Estate School
Austin, TXGeneral Lines Insurance License - Insurance
Exam Fx Online
Skills
- Account sales strategies
- Client relationship management
- Customer service excellence
- Consulting support
- Problem-solving and troubleshooting
- Time management and organization
- Fast-paced adaptability
- Proficiency in Microsoft Teams
- Verbal and written communication
Languages
English, Fluent
Timeline
Market Benefit Advisor
eHealth
04.2024 - Current
Retail Sales Associate
Spectrum
03.2023 - 04.2024
Appraisal Specialist
CarMax
10.2022 - 03.2023
Real Estate Agent
Hoyden Homes
02.2022 - 01.2023
Inside Sales Representative
Hoyden Homes
02.2022 - 07.2022
Assistant Retail Sales Manager
Verge Mobile LLC
03.2019 - 09.2021
High School diploma -
McNeil High School
Real Estate License - Real Estate
Champion Real Estate School
General Lines Insurance License - Insurance
Exam Fx Online