Narziso Nieto
Mesquite,TX
Summary
Results-oriented Restaurant Management Leader with over 20 years of experience in high-volume casual and fast-casual dining. Skilled in reducing food costs, training managers, and ensuring top health inspection scores while driving teams to achieve outstanding guest satisfaction and financial performance.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant Manager
Cracker Barrel Old Country Store
01.2022 - Current
- Led daily front- and back-of-house operations for $5+ million annual-volume restaurant.
- Partner with the General Manager to achieve sales, labor, profitability, and guest satisfaction goals.
- Reduced food costs by more than 10% through inventory control, ordering accuracy, and waste reduction.
- Facilitated hiring, scheduling, onboarding, and performance management to build a strong restaurant team.
- Train, coach, and mentor employees while developing future restaurant managers.
- Maintain outstanding food safety standards and excellent health inspection results.
Team Manager / Food Specialist
Panera Bread
01.2019 - 01.2022
- Managed inventory, food costs, and daily operations to ensure smooth restaurant functionality.
- Supported hiring and coaching to foster employee development and enhance team skills.
- Delivered exceptional guest experiences, contributing to overall satisfaction and loyalty.
General Manager
Genghis Grill
01.2017 - 01.2019
- Directed operations for $2 million annual-volume restaurant, overseeing staffing, inventory management, budgeting, and profitability.
- Led teams to achieve high performance, ensuring excellent guest satisfaction.
- Oversaw daily operations to ensure efficient restaurant functioning.
- Managed staffing, training, and performance evaluations for team members.
- Developed and implemented operational policies to enhance service quality.
General Manager
Charley's Philly Steaks
01.2011 - 01.2017
- Opened new Charley's Philly Steaks location in Columbus, Ohio by recruiting, training, and developing opening team.
- Enhanced operational performance through cost control, labor management, and team development.
- Trained and mentored future managers and supervisors, enhancing leadership capabilities.
General Manager
Cowboy Chicken
01.2008 - 01.2011
- Managed restaurant profitability, staffing, inventory, and guest satisfaction.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and performance evaluations for team efficiency.
- Developed training programs for new hires to enhance service quality.
Assistant Manager
Plucker's Wing Bar
01.2003 - 01.2007
- Supervised front- and back-of-house operations, inventory, and employee performance.
- Assisted in managing daily operations and staff scheduling for smooth workflow.
- Trained new employees on policies, procedures, and customer service standards.
- Ensured compliance with health and safety regulations in store operations.
Education
Some College (No Degree) - Business Administration
Dakota Wesleyan University
Mitchell, SDSkills
- Cost management
- Budget management
- Inventory management
- Staff training
- Performance evaluation
- Inventory control
- Cost reduction
- Team leadership
- Team building
- Conflict resolution
- Sales forecasting
- Leadership development
- Operations management
- Decision-making
- Schedule oversight
- Orientation and training
- Compliance
Certification
- ServSafe
- TABC Certified
- Food Handler Certification
- Driver's License
Accomplishments
- Reduced food costs by 10%+ through inventory management, waste reduction, and ordering controls.
- Trained and mentored dozens of restaurant managers and future leaders throughout a 20+ year career.
- Helped successfully open a new Charley's Philly Steaks restaurant location in Columbus, Ohio by recruiting, training, and developing the opening team.
- Consistently maintained excellent health inspection scores and food safety standards.
- Built strong teams focused on operational excellence, guest satisfaction, and profitability.
Timeline
Assistant Manager
Cracker Barrel Old Country Store
01.2022 - Current
Team Manager / Food Specialist
Panera Bread
01.2019 - 01.2022
General Manager
Genghis Grill
01.2017 - 01.2019
General Manager
Charley's Philly Steaks
01.2011 - 01.2017
General Manager
Cowboy Chicken
01.2008 - 01.2011
Assistant Manager
Plucker's Wing Bar
01.2003 - 01.2007
Some College (No Degree) - Business Administration
Dakota Wesleyan University