Hi, I’m
Nasera Mendoza
Lansdale,Pennsylvania
Summary
Results-driven Entrepreneur with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Fast and easy learner, willing to grow and expand with companies growth.
Overview
4
years of professional experience
1
Certification
Work History
SumSumKing of Prussia, PA
Sales Representative
04.2022 - 06.2022
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
ApplebeesPhiladelphia, PA
Server
07.2020 - 01.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
WalmartTrevose, PA
Customer Service Representative
06.2018 - 03.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
North Penn HighschoolLansdale
High School Diploma
Skills
- Continuous Improvement Strategies
- Sales Representation
- Consultative Sales Strategies
- Reliable
- Trustworthy
- Warm and Friendly
- Customer Service
- Willing to learn
Certification
I am OSHA certified.
Timeline
Sales Representative
SumSum
04.2022 - 06.2022
Server
Applebees
07.2020 - 01.2021
Customer Service Representative
Walmart
06.2018 - 03.2020
North Penn Highschool
High School Diploma
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