Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashaly Dorsett

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dish
02.2021 - 05.2021
  • Answered customer inquiries via phone, email or chat
  • Resolved customer issues, including technical issues related to Dish
  • Provided information on Dish Network products and services, including pricing, packages, and promotions
  • Worked collaboratively with other teams, including technical support, sales, and billing, to ensure customer satisfaction

Technical Support

Apple
05.2020 - 02.2021
  • Provided technical support to customers via phone, email, chat, and in-person
  • Diagnosed and resolved technical issues related to Apple products, including hardware and software issues
  • Stay up-to-date with the latest Apple products and technologies, and provide guidance to customers on how to use them effectively

Customer Service Representative

Cigna Insurance Companies
02.2019 - 01.2020
  • Responding to customer inquiries regarding coverage, claims, benefits, and other insurance-related issues
  • Handling customer complaints and resolving issues in a timely and satisfactory manner
  • Educating customers about Cigna's products and services, and providing guidance on how to access and use them
  • Updating customer information and maintaining accurate records in Cigna's systems

Education

Colegio Educativo Del Caribe

No Degree - Social Work

Eastern Gateway Community College
Steubenville, OH
03.2025

Skills

  • Account updating

  • Product Knowledge

  • Paperwork Processing

  • Data Collection

  • Adaptability

  • Organization

  • Attention to detail

  • Flexibility

  • CRM Software

  • Problem-solving abilities

  • Information Security

  • Microsoft Excel

Timeline

Customer Service Representative

Dish
02.2021 - 05.2021

Technical Support

Apple
05.2020 - 02.2021

Customer Service Representative

Cigna Insurance Companies
02.2019 - 01.2020

Colegio Educativo Del Caribe

No Degree - Social Work

Eastern Gateway Community College
Nashaly Dorsett