Nashaye Cosby
Philadelphia,Pennsylvania
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
American Airlines
03.2012 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Sales Associate Specialist
Airport Wireless
09.2010 - 04.2014
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
High School Diploma -
Prep Charter High School
PhiladelphiaSkills
- Client Relations and Retention
- Staff Management
- Personnel Training and Development
- Customer Service
- Conflict Resolution Techniques
- Coaching and Training
- Issue Resolution
- Budgeting and Reporting
- Customer Relations
- Negotiation Expert
Timeline
Customer Service Manager
American Airlines
03.2012 - Current
Sales Associate Specialist
Airport Wireless
09.2010 - 04.2014
High School Diploma -
Prep Charter High School