Detail-oriented customer service representative with a proven ability to resolve inquiries across multiple channels. Expertise in training new team members and enhancing processes to boost efficiency and customer experience.
Work History
Customer Service Representative
1 Year 3 Months
Everise | 11.2023 - 02.2025
Resolved customer inquiries through multi-channel communication, enhancing overall service experience.
Collaborated with teams to streamline processes, improving response times and customer satisfaction.
Trained new representatives on company policies and software systems, promoting consistency in service delivery.
Analyzed feedback to identify areas for improvement, implementing changes that increased efficiency in operations.
Holiday Inn
2 Years 2 Months
Housekeeping | 09.2020 - 11.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Janitor
1 Year 3 Months
Sodexco | 04.2021 - 07.2022
Maintained cleanliness and sanitation standards in various facilities, ensuring compliance with health regulations.
Operated and maintained cleaning equipment, enhancing operational efficiency and effectiveness.
Collaborated with team members to establish daily cleaning schedules, optimizing workflow and task allocation.
Trained new staff on cleaning protocols and safety procedures, fostering a culture of safety and efficiency.
Warehouse Worker
2 Years 9 Months
Proctor and Gamble | 02.2017 - 11.2019
Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
Conducted inventory audits, ensuring accurate stock levels and minimizing discrepancies.
Maintained cleanliness and organization of work areas, adhering to safety protocols.
Assisted in training new warehouse staff on operational procedures and equipment usage.