Nashelly Caceres
Baton Rouge,LA
Summary
Dynamic and results-oriented professional with proven expertise in exceptional customer service and cash handling, honed at Texas Roadhouse and other notable companies. Excelled in high-stress situations, achieving increased customer loyalty through empathetic resolution of complaints. Demonstrates a strong work ethic and bilingual fluency, with a talent for multitasking and guest engagement.
Overview
2
2
years of professional experience
Work History
Server
Texas Roadhouse
02.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Macy's
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Tanger Outlets
06.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Communication Studies
Louisiana State University
Baton Rouge, LA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fast learner
- High-level communication
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Fluent bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Music
- Fashion
- Dance
- Creative Writing
- Adventure Travel
- social media influencer
Timeline
Server
Texas Roadhouse
02.2023 - 11.2024
Sales Associate
Macy's
11.2022 - 01.2023
Customer Service Representative
Tanger Outlets
06.2022 - 11.2022
Bachelor of Arts - Communication Studies
Louisiana State University
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