Nashely Merritt
National City
Overview
5
5
years of professional experience
Work History
Intake Specialist
Loker Law
04.2024 - 08.2026
- Screened client eligibility by reviewing information against organizational, payer, or legal criteria to determine qualification and urgency of service.
- Gathered personal details, medical or legal history, and specific case or care requirements through preliminary interviews.
Intake Specialist
Gomez Trial Attorneys
03.2023 - 04.2024
- Managed initial onboarding by answering inbound inquiries and qualifying prospective clients based on firm criteria.
- Served as an empathetic listener, providing clarity and advocacy to callers while optimizing attorney time.
- Leveraged exceptional verbal and written communication skills, high emotional intelligence, and active listening abilities.
Intake Specialist
McCune Wright Arevalo, LLP
11.2021 - 04.2023
- Accumulated over 1 year of experience in high-volume customer service, call centers, or sales roles.
- Demonstrated proficiency in multitasking, typing, listening, and analyzing details concurrently during fast-paced phone conversations.
- Handled high-volume inbound phone calls, web inquiries, and emails with professionalism, warmth, and active empathy during initial client communication.
Timeline
Intake Specialist
Loker Law
04.2024 - 08.2026
Intake Specialist
Gomez Trial Attorneys
03.2023 - 04.2024
Intake Specialist
McCune Wright Arevalo, LLP
11.2021 - 04.2023