Taylor Strauss
Tampa
Summary
Efficient Intake Specialist known for high productivity and ability to complete tasks swiftly. Skilled in client assessment, data entry, and case management, ensuring smooth intake processes. Excel in communication, empathy, and problem-solving, applying these soft skills to interact effectively with clients and team members for optimal service delivery.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Mickey Keenan P.A.
Tampa
06.2025 - Current
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Utilized case management systems to track client cases from intake through to completion.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Client Satisfaction Representative
Mickey Keenan P.A.
Tampa
01.2025 - 06.2025
- Maintained accurate records of client interactions and feedback.
- Identified and addressed any issues or complaints from clients in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to ensure client satisfaction.
Assistant Manager
Buckle
Tampa
10.2021 - 12.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL12-2025
Associate of Arts - Criminology
Hillsborough Community College
Tampa, FLSkills
- Case management
- Client communication
- Conflict resolution
- Time management
- Task prioritization
- Team collaboration
Languages
Spanish
Limited
Affiliations
Business Sponsorship Member, Dance Marathon FSU - Tallahassee, FL (2019-2020)
References
References available upon request.
Timeline
Intake Specialist
Mickey Keenan P.A.
06.2025 - Current
Client Satisfaction Representative
Mickey Keenan P.A.
01.2025 - 06.2025
Assistant Manager
Buckle
10.2021 - 12.2024
Bachelor of Arts - Criminology
University of South Florida
Associate of Arts - Criminology
Hillsborough Community College