Strong dedication to helping customers resolve issues and cultivating a positive image of the company, looking to excel in the company and learn as much knowledge as I can.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
Wyndham Lq hotel
Danbury
06.2025 - Current
Checked guest in
Trained new hires
Answered calls
Front Desk Agent
Avelo Airlines
11.2022 - 10.2024
Greeted customers and provided assistance
Assisted disabled customers
Implement innovative customer service strategies to enhance the guest experience and foster brand loyalty.
Waiter/Host
Bubba Gump Shrimp Company
03.2021 - 06.2022
Greeted and seated guests efficiently in a high-volume restaurant environment
Managed a team of servers and coordinated seating arrangements
Ensured top-notch customer service and resolved any guest concerns promptly
Night Auditor
Courtyard by Marriott
03.2020 - 02.2021
Night audits, checked guest in, looked at emails that could be important
Server
country club of Darien
06.2018 - 08.2019
Develop creative ways to upsell menu items and specials to enhance the dining experience and increase revenue for the country club.
Implement strategies to personalize the dining experience for members and guests, ensuring exceptional service and fostering long-term customer loyalty at the country club.
Education
High school diploma -
University of Connecticut
Litchfield, CT
Skills
Guest Services
Upselling
Auditing
Office Management
Front Desk
Reservation management
Cleaning Experience
Assistant Manager Experience
Customer Relationship Management
Team Leadership
Fast learner
References
Timothy Grasty, Sports Director of Public Schools, +1 (203) 520-5590