sophia shimer
Fort Myers
Summary
Adept at enhancing guest experiences, I excelled in a front desk role at Comfort Inn by Choice Hotels, mastering guest services and time management. My background spans food service to hospitality, emphasizing sales and customer satisfaction. Leveraging skills from Olive Garden to Dunkin' Donuts, I achieved significant improvements in service efficiency and guest relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Comfort Inn by Choice Hotels
Naples
01.2022 - Current
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- FaciVerified accuracy of billing invoices prior to submitting them for payment processing.
- Processed payments from customers for room charges and incidentals.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Managed cash drawer according to established accounting guidelines.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Performed administrative duties such as filing documents, preparing correspondence.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted guests with check-in and check-out procedures as needed.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Handled all guest luggage as needed during check-in and check-out process.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Server
Olive Garden
Naples
03.2023 - 03.2024
- Greet and seat guests
- Take food and drink orders
- Serve meals and beverages
- Ensure guest satisfaction
- Provide menu recommendations
- Handle payments
- Collaborate with the kitchen staff
- Maintain a clean dining area
- Follow Olive Garden's service standards
- Work efficiently in a team
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
Crew Member
Dunkin' Donuts
Naples
06.2022 - 02.2023
- Take customer orders
- Prepare and serve beverages and food
- Maintain a clean work environment
- Handle cash transactions
- Restock inventory as needed
- Provide excellent customer service
- Follow Dunkin' Donuts' operational policies and procedures
- Work efficiently in a team environment
- Adhere to food safety standards
- Assist with opening and closing duties
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
Education
High School -
Golden Gate High School
Golden Gate, FL05-2022
Skills
- Time management
- Sales
- Food preparation
- Restaurant experience
- Cashiering
- Food safety
- Food service
- Cash handling
- Food industry
- Customer service
- Cash register
- Front desk
- POS
- Guest Services
- Microsoft Word
- Kitchen Experience
- Retail Sales
- Guest relations
- Payment processing
- Front desk operations
- Team collaboration
- Customer inquiries
- Greeting guests
- Welcoming guests
- Multi-line phone systems
Certification
Driver's License
Timeline
Server
Olive Garden
03.2023 - 03.2024
Crew Member
Dunkin' Donuts
06.2022 - 02.2023
Hotel Front Desk Clerk
Comfort Inn by Choice Hotels
01.2022 - Current
High School -
Golden Gate High School