NASHUA NASSAR
Knoxville,TN
Summary
Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Also a skilled problem-solver with expertise in collections and success in improving accounts receivable functions and performance.
Overview
9
9
years of professional experience
Work History
Private Tutor
Self-Employed
Knoxville, TN
10.2023 - Current
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Create study plans individually tailored to each student's goals and needs.
- Guide students through homework questions and practice problems.
- Increased test scores by up to 40 points within four sessions.
- Provide academic and college preparatory mentoring to juniors and seniors.
- Create study questions and provide supplementary practice material to students to improve performance.
- Developed student confidence through positive reinforcement strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Financial Counselor
21st Mortgage Corporation
Knoxville, TN
02.2021 - 10.2023
- Managed mortgage account bases for Oklahoma, Texas, Ohio, Iowa, and Illinois.
- Provided loan counseling and financial counseling to 40-100+ new and established customers daily.
- Collaborated with state-based assistance programs and obtained over $75,000 of financial aid to customers nationwide.
- Assisted customers with various paperwork, including sales finalization and loan payoff documentation.
- Provided general customer service to homeowners regarding their mortgage, including payment processing, escrow management, tax management, and loan documentation to ensure success for both borrowers and 21st Mortgage.
- Ensured compliance with industry regulations by staying current on changes related to consumer credit laws, bankruptcy guidelines, and debt collection practices.
- Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.
Patient Care Technician - Critical Care
Ballad Health
Johnson City, TN
10.2019 - 12.2021
- Collaborated with nursing staff, respiratory and speech therapists, and additional healthcare personnel to ensure maximum patient care and patient education.
- Monitored and provided care for multiple patients on various units, including ICU, COVID ICU, emergency department, psychiatric emergency, and medical-surgical units.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Conducted bedside patient evaluations and consulted nursing and healthcare staff to establish proper medical intervention as necessary.
- Performed bedside testing on patients as needed, including bladder scans, ECGs, and blood glucose monitoring.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Aided in triaging, collecting specimens, and conducting bedside evaluations on patients in emergency department.
Laboratory Research Assistant - Neuropharmacology of Addiction
East Tennessee State University
Johnson City, TN
08.2017 - 05.2018
- Conducted pharmacological research by assessing prevalence of alcoholism, dependence, and drug-seeking behavior within animal models.
- Collaborated with associate professors and laboratory assistants to research and develop new testing methods for test subjects.
- Learned and performed stereotaxic surgical technique and general anesthesia technique for completion of minor surgeries.
- Completed cranial cannula insertions using sterile surgical method.
- Collected and organized data from experiments.
- Maintained a clean and safe laboratory environment, adhering to strict safety guidelines and regulations.
- Performed routine equipment maintenance, guaranteeing consistent performance during critical experiments.
Business Account Manager
Knox Auto Transport LLC
Knoxville, TN
05.2015 - 05.2017
- Oversaw company's financial data and maintained accurate records for accounts payable and receivable, payroll, and other daily financial entries and expenses.
- Managed several client accounts and increased revenue for Knox Auto Transport by creating invoices and engaging with potential clients to attract new customers.
- Retained repeat clients with exceptional customer service by conducting cold-calls and following up with clients to gauge overall customer satisfaction.
- Strengthened brand reputation through consistent delivery of exceptional service experiences for all clients.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
Education
Bachelor of Science, Psychology (B.Sc.), Health Professions Concentration -
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TN12.2021
Certificate, Certified Phlebotomy Technician -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
Knoxville, TN04.2021
Certificate, Certified Nursing Assistant -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
Knoxville, TN05.2019
Skills
- Problem-solving skills
- Group tutoring
- Verbal and written communication
- Microsoft Office and DocuSign
- Conflict Resolution
- Team Collaboration
- Book Keeping
- Account Servicing
Websites
Timeline
Private Tutor
Self-Employed
10.2023 - Current
Financial Counselor
21st Mortgage Corporation
02.2021 - 10.2023
Patient Care Technician - Critical Care
Ballad Health
10.2019 - 12.2021
Laboratory Research Assistant - Neuropharmacology of Addiction
East Tennessee State University
08.2017 - 05.2018
Business Account Manager
Knox Auto Transport LLC
05.2015 - 05.2017
Bachelor of Science, Psychology (B.Sc.), Health Professions Concentration -
EAST TENNESSEE STATE UNIVERSITY
Certificate, Certified Phlebotomy Technician -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
Certificate, Certified Nursing Assistant -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
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