Nasia Houser
Cleveland,OH
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
5
5
years of professional experience
Work History
Medical Biller
Midwest Visions
11.2020 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Communicated effectively with patients concerning their charts, medications and insurance eligibility.
Customer Service Representative
TJ MAXX
08.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and major issues.
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to customer.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
Education
Bachelor of Science - Healthcare Administration
Tiffin University
Tiffin, OH05.2023
Skills
- Claims Review
- Payer Contracts
- Critical Thinking
- Multitasking and Organization
- ICD-9
- Insurance Claims
- Insurance Billing
- Payment Posting
- Medicaid and Medicare Knowledge
- Customer Service
- Account Updating
- Data Collection
- Data Entry
- Appointment Scheduling
Timeline
Medical Biller
Midwest Visions
11.2020 - Current
Customer Service Representative
TJ MAXX
08.2018 - 10.2020
Bachelor of Science - Healthcare Administration
Tiffin University
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