KAMRAN MUSTAFA
Elk Grove,CA
Summary
Professional of Hospitality Industry, excellent presentation, sense of welcome and courtesy. Aspiring for a stable job, with development of responsibility. Work both alone and assimilate to a team. Serving at restaurants, with experience, more than 15 years in the sector, which brought a certain rigor and resistance to work. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level
Overview
24
24
years of professional experience
Work History
Shift Manager
TACO BELL
03.2022
Uber Driver
Uber
12.2023 - Current
Quality Service Officer
TEAMEX
09.2016 - 09.2021
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Restaurant Manager
Restaurant Shalimare
06.2008 - 08.2016
- Purchased adequate quantities of food, beverages, equipment and supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Restaurant Food Server
Restaurant Rajasthane
05.2007 - 03.2008
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Restaurant Shalimar
10.2006 - 04.2007
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Kitchen Worker
Hotel La Terrace
07.2006 - 09.2006
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Restaurant Waiter
Restaurant Rajasthane
05.2005 - 06.2006
- Greeted new customers, discussed specials and took drink orders
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Stayed up-to-date on menu changes to help customers make food choices
Security Guard
APR Securitè
01.2005 - 04.2005
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Security Guard
SNEC Securitè
03.2004 - 12.2004
- Interacted assertively but non-confrontationally with personnel and general public
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Restaurant Waiter
Restaurant Maharaja
09.2002 - 05.2003
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Security Guard
CRIC
06.2000 - 08.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Hotel Waiter
Hotel Voltaire Palace
02.2000 - 05.2000
- Cleared dishes, trays and carts from rooms with discretion and professionalism
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
Public Security -
Formations Aux Métiers De La Sécurité
10.2001
Skills
- Customer Service
- Nightly Audits
- Documentation and Recordkeeping
- Relationship Building
- Attentive and Observant
- Professional Demeanor
- Adaptable and Flexible
- Reliable and Responsible
- Cooperative Attitude
- Service-Oriented
- Workflow Coordination
Languages
French
Timeline
Uber Driver
Uber
12.2023 - Current
Shift Manager
TACO BELL
03.2022
Quality Service Officer
TEAMEX
09.2016 - 09.2021
Restaurant Manager
Restaurant Shalimare
06.2008 - 08.2016
Restaurant Food Server
Restaurant Rajasthane
05.2007 - 03.2008
Restaurant Waiter
Restaurant Shalimar
10.2006 - 04.2007
Kitchen Worker
Hotel La Terrace
07.2006 - 09.2006
Restaurant Waiter
Restaurant Rajasthane
05.2005 - 06.2006
Security Guard
APR Securitè
01.2005 - 04.2005
Security Guard
SNEC Securitè
03.2004 - 12.2004
Restaurant Waiter
Restaurant Maharaja
09.2002 - 05.2003
Security Guard
CRIC
06.2000 - 08.2002
Hotel Waiter
Hotel Voltaire Palace
02.2000 - 05.2000
Public Security -
Formations Aux Métiers De La Sécurité