Nasir Gerald
Columbia,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
QuickBooks
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Tax Specialist
TurboTax
05.2021 - 05.2021
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Reviewed financial statements for accuracy and integrity.
- Maintained thorough and current understanding of applicable tax laws.
Education
High School Diploma -
W J Keenan High School
Columbia06.2020
Skills
- Business Development Understanding
- Customer Relations
- Problem-Solving Ability
- Conflict Resolution
- Account Management
- Shipping Procedures Understanding
- Call Center Operations
Timeline
Tax Specialist
TurboTax
05.2021 - 05.2021
Customer Service Representative
QuickBooks
04.2021 - 01.2022
High School Diploma -
W J Keenan High School
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