Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
18
18
years of professional experience
7
7
Certificate
Work History
Delivery Driver
UPS
04.2014 - 02.2024
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Cloud Engineer/Cybersecurity Analyst
Rome Smith Group
10.2020 - 11.2023
Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
Optimized system performance for increased scalability and reliability through regular maintenance and updates.
Collaborated with development teams to design, implement, and maintain continuous integration and deployment pipelines.
Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
Enhanced network security by implementing advanced threat detection and prevention systems.
Delivery Driver
PepsiCo
04.2006 - 02.2013
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Education
No Degree - Insurance Adjusters
2021 Training Adjuster School
04.2024 - 05.2024
Certification - Cyber Security
Google
NJ
01.2024
Certification - Computer And Information Systems Security
ISC2
NJ
01.2024
Certification - Cloud Engineering And Services
AWS
NJ
01.2024
Bachelor of Arts - Cinematography
Full Sail University
Winter Park, FL
08.2014
Skills
Incident Response
Cloud Computing
Python
Fault analysis
Containerization Technologies
Terraform
Teamwork and Collaboration
System and Network Security
Risk Management
Microsoft Word
Report Writing
Claims File Management Processes
Claims Investigations
Claims File Documentation
Property Adjusting
Property Claims
Automobile Claims Specialist
Xactimate Specialist
Workers' Compensation Claims
Negotiation and Mediation Skills
Certification
AWS Fundamentals Training - January 2024
DevOps on AWS - January 2024
Developing Applications on AWS - January 2024
(ISC)² Systems Security Certified Practitioner (SSCP) - January 2024
Google Cybersecurity - January 2024
Timeline
No Degree - Insurance Adjusters
2021 Training Adjuster School
04.2024 - 05.2024
Cloud Engineer/Cybersecurity Analyst
Rome Smith Group
10.2020 - 11.2023
Delivery Driver
UPS
04.2014 - 02.2024
Delivery Driver
PepsiCo
04.2006 - 02.2013
Certification - Cyber Security
Google
Certification - Computer And Information Systems Security