Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Nasir S. Hicks

Houston

Summary

Dynamic insurance adjuster with proven expertise at State Farm in claims processing and fraud investigation. Adept at conflict resolution and loss assessment, I have consistently enhanced customer satisfaction while managing complex claims efficiently. My strong analytical skills and commitment to quality have driven successful outcomes in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Insurance Adjuster

State Farm
Richardson
04.2023 - 12.2024
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Calculated and authorized payment of claims within designated authority level.
  • Informed claimants about the claims process and answered questions regarding policies.
  • Investigated questionable claims to determine payment authorization.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
  • Conducted witness interviews to assist claim information gathering process.

Apple Technical Support Rep

Apple
San Francisco
03.2018 - 03.2023
  • Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Configured network settings on Apple devices according to user requirements.
  • Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
  • Documented resolutions into knowledge base for future reference by other team members.
  • Prepared detailed reports summarizing customer service activities on a daily basis.

Rural Mail Carrier Associate

United States Postal Service
Little Elm
09.2017 - 03.2018
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Routed all classes of mail in sequence of delivery along established route.
  • Prepared reports on the number of items processed daily.
  • Inspected mail-handling equipment regularly to ensure proper functioning.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered various types of mail on routes according to strict timelines.
  • Obtained signatures for registered, certified, and insured mail.

General Manager

Zaxbys
The Colony
05.2012 - 09.2017
  • Administered employee discipline through verbal and written warnings.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Trained employees on duties, policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Diploma -

The Colony High School
The Colony, Tx
01.2013

Skills

  • Claims processing
  • Loss assessment
  • Fraud investigation
  • Policy interpretation
  • Payment authorization
  • Customer service
  • Conflict resolution
  • Claims file documentation
  • File auditing
  • Sales background
  • Data entry

References

  • Toniya Flagg, (770) 883-8110
  • Shanay Kornegay, (201) 589-8726
  • Duane Daniels, (469) 853-1078

References

References available upon request.

Timeline

Insurance Adjuster

State Farm
04.2023 - 12.2024

Apple Technical Support Rep

Apple
03.2018 - 03.2023

Rural Mail Carrier Associate

United States Postal Service
09.2017 - 03.2018

General Manager

Zaxbys
05.2012 - 09.2017

Diploma -

The Colony High School

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Nasir S. Hicks