Allen Williamson
Summary
To leverage extensive experience in customer relationship management and a proven track record of resolving complex issues at State Farm to excel as an Auto Insurance Representative. My objective is to apply my exceptional problem-solving skills and in-depth understanding of customer needs to drive superior client satisfaction and retention, contributing to the growth and success of your team.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
State Farm
Dunwoody, GA
10.2020 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Crew Member
Freddy's Frozen Custard & Steakburgers
McDonough, GA
07.2019 - 10.2020
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Managed supplies for the restaurant.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Safely operated deep fryers and other kitchen equipment.
- Efficiently operated a commercial dishwasher, making sure all dishes were clean and sanitized.
- Prepared and cooked a variety of fried foods, including french fries, chicken tenders, and onion rings.
Dishwasher/Cook Prep
Fred's Meat & Bread
Atlanta, GA
06.2017 - 08.2018
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Education
Diploma -
Union Grove High School
McDonough, GA05.2012
Associate of Arts - Graphic Design
Andrew College
Atlanta, GASkills
- Licensed in Property and casualty
- Insurance sales
- Account retention
- Customer relationship management, active listening, de-escalation, conflict resolution
- Data entry, record maintenance, proficiency with customer management software
- Team collaboration, problem-solving, time management, training & mentorship
Timeline
Customer Service Representative
State Farm
10.2020 - Current
Crew Member
Freddy's Frozen Custard & Steakburgers
07.2019 - 10.2020
Dishwasher/Cook Prep
Fred's Meat & Bread
06.2017 - 08.2018
Diploma -
Union Grove High School
Associate of Arts - Graphic Design
Andrew College