Hi, I’m
Nassiely Rodriguez
Deltona,FL
Summary
Dynamic professional with a proven track record at Planet Fitness, enhancing customer service and operational efficiency. Fluent in English, Spanish, and intermidiate in Portuguese, excelling in cross-cultural communication and teamwork. Demonstrated ability in multitasking and time management, significantly improving guest satisfaction and streamlining processes. Skilled in both front-end operations and crisis management, with a focus on achieving peaceful resolutions and fostering community relations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
years of professional experience
Work History
Planet Fitness
Front Desk
08.2024 - Current
Job overview
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Burlington
Shortage Control
02.2024 - 07.2024
Job overview
- Developed tailored negotiation strategies for various high-risk situations, resulting in peaceful resolutions.
- Participated in community outreach efforts aimed at fostering positive relationships between law enforcement agencies and the public.
- Maintained a calm demeanor under pressure, effectively handling highly-emotional situations while working towards a peaceful outcome.
- Improved response times by streamlining communication channels within the crisis negotiation team as well as with external stakeholders involved in an incident.
- Provided support to victims'' families during crisis situations, ensuring their needs were addressed and they were kept informed throughout the process.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
Dollar Tree
Cashier
10.2023 - 07.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Crumbles Cookies
Baker
07.2022 - 01.2023
Job overview
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated cash registers and processed payments accurately.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
Education
Southern Technical College
Associate of Applied Science from Veterinary Science
New Direction AcademyKissimmee, FL
High School Diploma
05-2021
Skills
- Fluent bilingualism
- Languages: english ,spanish ,portugese
- Multitasking
- Time management
- Teamwork and collaboration
- Fast thinking
- Cross-cultural communication
Timeline
Front Desk
Planet Fitness
08.2024 - Current
Shortage Control
Burlington
02.2024 - 07.2024
Cashier
Dollar Tree
10.2023 - 07.2024
Baker
Crumbles Cookies
07.2022 - 01.2023
Southern Technical College
Associate of Applied Science from Veterinary Science
New Direction Academy
High School Diploma
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