Nastasha Rodriguez
South Boston
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Mount Auburn Hospital
Cambridge, MA
08.2025 - 12.2025
- Register patients
- Answer calls and forwarding calls
- Scheduling appointments
- Verification of insurance
- Facilitated patient registration and appointment scheduling to enhance access to healthcare services.
- Verified insurance eligibility and benefits, ensuring accurate billing and reducing claim denials.
- Assisted patients in navigating healthcare systems, providing clear information on policies and procedures.
Dental Receptionist/Insurance Coordinator
A P Dental Care
East Boston, MA
02.2025 - 05.2025
- Greeted and took co-payments
- Built treatment plans for patients
- Assisted patients with scheduled treatment
Patient Access Coordinator
NeighborHealth
Boston, MA
07.2023 - 01.2024
- Access patient charts for bookings
- Create patient charts and verify insurance
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Coordinated with medical staff to prioritize urgent cases based on severity of condition or physician's instructions
- Ensured compliance with HIPAA regulations when handling sensitive patient information
Shift Supervisor
Premair
East Boston, MA
08.2022 - 11.2022
- Operate and replenish cash drawers and make deposits we shift end
- Lead team members in day to day activities
- Over saw the entire shift and made sure it ran smoothly and accordingly
- Coordinate team and assign jobs
- Supervised a team of XX employees, providing guidance and support to ensure efficient operations
- Monitored employee performance and provided regular feedback to improve individual and team performance
- Collaborated with other departments to streamline processes and improve overall efficiency
- Resolved customer complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Trained new hires on job responsibilities, company policies, safety procedures, and customer service best practices
- Collaborated with HR department on recruitment, selection, and onboarding of new employees
Cashier /Expeditor
Shojo
Boston, MA
03.2019 - 09.2019
- Maintain a friendly and inviting environment while processing guest transactions
- Clean and restock items and products to make available for following day
- Process guest transactions on POS system
- Efficiently expedited customer orders at the cashier station, ensuring accurate and timely delivery of food items
- Collaborated with kitchen staff to prioritize and coordinate order preparation, minimizing wait times for customers
- Maintained a clean and organized work area, adhering to health and safety regulations
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction
- Assisted in inventory management by monitoring stock levels of food items at the cashier station
- Utilized point-of-sale (POS) systems to process orders efficiently and accurately record sales data
Café Associate
Berkshire Farms Market
East Boston, MA
05.2018 - 10.2018
- Opened Market and prepared food and beverages to customer request
- Maintained clear and accurate knowledge of facility and menu options
- Handled Cash and processed voucher and credit transactions
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Prepared and served a variety of hot and cold beverages, including coffee, tea, smoothies, and specialty drinks
- Maintained cleanliness of the cafe by regularly cleaning tables, counters, equipment, and restocking supplies
- Assisted in food preparation tasks such as assembling sandwiches or salads according to established recipes or customer preferences
- Followed health code regulations regarding food safety procedures to maintain a clean and safe environment for both customers and staff
- Trained new employees on cafe policies, procedures, menu items, POS system operation, ensuring they were equipped with necessary knowledge for their roles
Food Service Worker
US Department of Veterans Affairs
Jamaica Plain, MA
04.2015 - 03.2017
- Prepared a variety of food and beverages according to Supervisors instructions
- Provided quality service to customers through daily interactions
- Greeted customers promptly and took orders accepting payments by cash and debit/credit
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
- Operated cash registers accurately for order processing and payment transactions
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
Education
GED -
Charlestown Adult Education Center
Charlestown, MA11-2022
Skills
- Insurance verification
- Appointment scheduling
- Medical terminology
- Customer service
- Phone and email etiquette
- Healthcare systems navigation
Certification
- CPR Certification
- ServSafe
- Food Handler Certification
- Food Safety Certification
Languages
Bilingual
Spanish
Multilingual
Timeline
Patient Access Representative
Mount Auburn Hospital
08.2025 - 12.2025
Dental Receptionist/Insurance Coordinator
A P Dental Care
02.2025 - 05.2025
Patient Access Coordinator
NeighborHealth
07.2023 - 01.2024
Shift Supervisor
Premair
08.2022 - 11.2022
Cashier /Expeditor
Shojo
03.2019 - 09.2019
Café Associate
Berkshire Farms Market
05.2018 - 10.2018
Food Service Worker
US Department of Veterans Affairs
04.2015 - 03.2017
GED -
Charlestown Adult Education Center