Nastashia Gresham
New Caney
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Manager
The Inspiration Co
Humble
09.2022 - Current
- Coordinated daily operations to ensure efficient workflow across teams.
- Managed staff schedules to optimize resource allocation and coverage.
- Developed training programs to enhance team performance and skills.
- Facilitated team meetings to promote collaboration and address concerns.
- Reviewed project progress and adjusted plans as necessary for success.
- Cultivated a positive work environment to boost employee morale and engagement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Sales Associate /Door-to-Door Sales Representative
Pro Tek Cleaner
Glenns Ferry
06.2012 - 05.2017
- Assisted customers with product selection and provided detailed service information.
- Processed transactions accurately using point-of-sale systems.
- Engaged potential customers through door-to-door interactions.
- Developed product knowledge to answer customer inquiries effectively.
- Scheduled and organized daily routes for efficiency in outreach efforts.
- Trained new representatives on best practices for door-to-door sales strategies.
- Greeted customers at their door and introduced myself.
- Collected payments from customers, including cash, check or credit card transactions.
- Provided detailed information about the products being sold and answered customer questions.
Assistant Manager
Eagle Storage
Hobbs
03.2010 - 06.2013
- Assisted in daily operations and customer service at storage facility.
- Managed inventory and maintained accurate records of storage units.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with staff to ensure cleanliness and safety of facility areas.
- Utilized scheduling software to coordinate unit availability for clients.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
Team Member
Eagle 8 Theater
Hobbs
03.2010 - 06.2013
- Assisted customers with ticket purchases and seating arrangements.
- Maintained cleanliness and organization in lobby and concession areas.
- Supported team members during busy service periods to ensure smooth operations.
- Set up and replenished snack and beverage stations for guest convenience.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Cashier
Taco Bell
Hobbs
09.2010 - 05.2013
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and answered questions.
- Handled cash register operations and balanced cash drawers at shift end.
- Collaborated with team members to ensure smooth service during busy hours.
- Followed health and safety guidelines to ensure food safety standards.
- Restocked supplies and maintained inventory levels for front-line operations.
- Provided friendly customer service to enhance overall dining experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Education
High School Diploma -
University High School
Waco, TX05-2007
Skills
- Team management
- Staff scheduling
- Customer service standards
- Performance monitoring
- Training program development
- Process optimization
- Team leadership
- Sales management
- Schedule preparation
- Shift scheduling
Timeline
Manager
The Inspiration Co
09.2022 - Current
Sales Associate /Door-to-Door Sales Representative
Pro Tek Cleaner
06.2012 - 05.2017
Cashier
Taco Bell
09.2010 - 05.2013
Assistant Manager
Eagle Storage
03.2010 - 06.2013
Team Member
Eagle 8 Theater
03.2010 - 06.2013
High School Diploma -
University High School