Nastassia Coleman
Lexington,SC
Summary
Detail-oriented receptionist skilled in patient scheduling and front desk operations. Proven ability to enhance clinic workflow and improve client relations through effective communication and problem-solving.
Dynamic referral specialist with extensive experience in managing patient interactions and appointment coordination. Recognized for strong organizational skills and attention to detail, contributing to improved service delivery and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Receptionist/Referral Specialist
Palmetto Pediatric and Adolescent Clinic
Columbia
10.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients in completing registration forms and insurance verification processes.
- Provided front desk support, ensuring a welcoming environment for families and children.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Handled multi-line phone systems, addressing inquiries and directing calls promptly.
Manager
McDonald's
Batesburg, SC
01.2016 - Current
- Oversaw daily operations ensuring adherence to quality standards and efficient service delivery.
- Led and trained team members on operational procedures, enhancing workflow efficiency.
- Implemented inventory management systems reducing waste and improving stock accuracy.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
Data Entry Clerk
SCDHHS
Columbia, SC
04.2021 - 10.2023
- Entered and updated comprehensive client data in electronic health record systems.
- Maintained accurate records by conducting regular audits of data entries and correcting discrepancies.
- Processed and verified eligibility for services, ensuring compliance with state regulations.
- Collaborated with team members to streamline data entry processes, enhancing operational efficiency.
- Trained new staff on data entry protocols and software applications to ensure consistent performance.
Education
Associate of Science - Medical Office
Remington College
Columbia, SC 10-2019
High School Diploma -
White Know High
Lexington, SC 05-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Customer/Client relations
- Phone etiquette
- Front desk operations
- Attention to detail
- Problem-solving
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 4 accounts.
Timeline
Receptionist/Referral Specialist
Palmetto Pediatric and Adolescent Clinic
10.2023 - Current
Data Entry Clerk
SCDHHS
04.2021 - 10.2023
Manager
McDonald's
01.2016 - Current
Associate of Science - Medical Office
Remington College
High School Diploma -
White Know High