Receptionist
Sarah Carter
Colville Tribal Healthcare Authority
Okanogan,WA
17
years of professional experience
Dynamic professional with extensive experience at Colville Tribal Healthcare Authority, excelling in administrative support and client relations. Proven track record in data entry accuracy and effective communication, ensuring confidentiality and enhancing office efficiency. Recognized for resolving patient issues promptly, contributing to a positive healthcare environment while maintaining strict security protocols.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Purchased Referral Care Receptionist
2 Months- Greeted patients and visitors, providing courteous front desk support in fast-paced healthcare environment.
- Answered multi-line phone calls, routed inquiries, and relayed messages promptly to appropriate staff.
- Scheduled appointments, updated calendars, and coordinated patient check-in workflows with accuracy.
- Verified patient information and maintained confidential records according to healthcare privacy standards.
- Maintained professional reception area appearance while delivering reliable administrative support.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved patient problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Security
6 Months- Implemented robust security measures to protect company assets, employees, and visitors from theft, vandalism.
- Performed PC or IC within the Casino property.
- Escort banks to and from Cage.
- Escort jackpots to patrons.
- Fill and verify Atm.
- Perform pulling and filling the machines.
Cage Cashier Dual Lead
6 Months- Processed checks cash transactions accurately, following cage procedures and gaming regulations.
- Verified patron identification and completed payouts in compliance with responsible gaming standards.
- Counted, balanced, and secured cash drawers at shift close to maintain cage accountability.
- Pay out large amounts of jackpots.
- Maintained and balanced banks for the other employees in my department on our shift .
- Counted and verified Atms.
- Detected suspicious activity and escalated discrepancies according to anti-money laundering protocols.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
Security
5 Months- Took security measures to protect company assets, employees, and visitors from theft, vandalism, or other security issues.
- Weighed incoming and out coming logging trucks.
- Picked up the red tags when the equipment was in need of service.
- Walked and checked the property of the mill.
Office Assistant Level 3/ Data Entry
2 Years 7 Months- Managed front-desk reception, routed calls, and provided courteous support to staff and community members.
- Scheduled appointments, maintained calendars, and coordinated meeting logistics for department operations.
- Prepared correspondence, memos, and routine documents with accurate formatting and attention to detail.
- Organized filing systems, scanned records, and maintained confidential paperwork in compliance with office procedures.
- Assisted with data entry, updated spreadsheets, and verified information for administrative accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Prepared and signed for the monthly grants.
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries regarding account balances, payment options, and service policies.
- Processed transactions accurately while maintaining compliance with company procedures.
- Assisted customers with applications, documentation, and required account updates.
- Managed incoming calls and walk-in requests with professionalism and prompt follow-up.
- Maintained confidential customer information while delivering consistent service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Criminal Justice
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Administrative support
Strict confidentiality
Security management excellence
Timeline
Purchased Referral Care Receptionist
Colville Tribal Healthcare Authority
05.2026 - 07.2026Read More
Security
12 Tribes Casino & Resort
10.2019 - 04.2020Read More
Cage Cashier Dual Lead
12 Tribes Casino & Resort
08.2018 - 02.2019Read More
Security
Omak Wood Products
04.2014 - 09.2014Read More
Office Assistant Level 3/ Data Entry
Colville Confederated Tribes
03.2011 - 10.2013Read More
Customer Service Representative
Quick Cash
08.2009 - 10.2010Read More
Wenatchee Valley College
Associate of Science from Criminal Justice
Read More