Nastassia Olko
Lake Orion
Summary
Dynamic customer service professional with extensive experience at McLaren. Expert in patient registration and electronic medical records management, ensuring seamless operations. Recognized for exceptional phone etiquette and a commitment to resolving inquiries efficiently, fostering a welcoming environment for patients and enhancing overall satisfaction.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Patient Access Representative
McLaren Cardiovascular Institute
Waterford
05.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Verified insurance information for patient eligibility and benefits.
- Collected and processed patient payments at the time of service.
- Assisted patients with registration forms and inquiries at the front desk.
- Coordinated communication between medical staff and patients regarding appointments.
- Maintained accurate patient records in compliance with privacy regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Receptionist/Customer Service Representative
McLaren Port Huron Hospital
Port Huron
03.2024 - 05.2025
- Handled incoming phone calls with professionalism and efficiency, ensuring customer inquiries were addressed promptly.
- Managed patient check-in process efficiently, ensuring accurate documentation and a welcoming experience.
- Ensured patient needs were met promptly and effectively.
- Guided patients to relevant services, ensuring smooth navigation within the facility.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained high standards of professionalism while assisting customers with their needs.
- Helped transport patients.
Patient Access Representative
McLaren Port Huron Hospital
Port Huron
01.2023 - 03.2024
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
- Scanned documents into electronic medical records system.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Checked in patients efficiently, ensuring a smooth registration process.
- Responded to all phone calls, delivering high-quality support to patients.
- Utilized ICD-10 codes to accurately document patient information.
Sales Associate
Chili Pepper's Tanning
Richmond
07.2018 - 08.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Richmond High School
RichmondSome College (No Degree) - Criminal Justice
St. Clair County Community College
Port Huron, MISkills
- Customer service and support
- Phone etiquette
- Patient registration and data entry
- Electronic medical records management
- Co-payment collection and appointment scheduling
- Insurance verification
- Patient registration
- Payment processing
- Appointment scheduling
Accomplishments
- The Scholastic Art & Writing Awards Of 2017/ Macomb Community College; Silver key/ Excellence In Visual Arts.
Education and Training
other,other
Timeline
Patient Access Representative
McLaren Cardiovascular Institute
05.2025 - Current
Receptionist/Customer Service Representative
McLaren Port Huron Hospital
03.2024 - 05.2025
Patient Access Representative
McLaren Port Huron Hospital
01.2023 - 03.2024
Sales Associate
Chili Pepper's Tanning
07.2018 - 08.2022
High School Diploma -
Richmond High School
Some College (No Degree) - Criminal Justice
St. Clair County Community College