Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Nastassja Mumford

Land O' Lakes,FL

Summary

Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries. These examples also help in the medical field as well to make patients most comfortable. I also have the ability to read and understand basic medical technology and medical terminology. Certified as a Medical Technician, and Basic CPR certified in infants. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

Lakeland Regional Health
Lakeland, FL
03.2024 - Current
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained clean and organized patient rooms to ensure a safe environment.
  • Communicated effectively with patients to provide emotional support and comfort.
  • Documented patient care activities accurately in electronic health records system.
  • Collaborated with healthcare team members to coordinate patient care plans.
  • Educated patients and families on health management and post-discharge care.
  • Reported any changes in patient condition to the supervising nurse immediately.
  • Engaged with patient family and friends to provide courteous visit experience.

Customer Service Supervisor

Radial
Orlando, US
08.2022 - 08.2023
  • Perform targeted evaluations as directed to support process improvement efforts and meet weekly contractual obligations
  • Evaluate call quality based on defined criteria
  • Review relevant client knowledge base to remain current on policy and procedures
  • Create and present weekly, monthly, and quarterly action plans and data analysis
  • Provide insightful, actionable feedback and analysis on trends, anomalies, and historical impacts
  • Provide recommendations based on best practices and past successes or suggested new approaches
  • Provide feedback to Operations/Support groups and clients on effectiveness of programs and initiatives

Patient Care Technician

Orlando Health
Orlando, US
04.2020 - 01.2022
  • Aid nursing staff and physicians
  • Check Vital Signs
  • Collect fluid samples for testing
  • Assisting patients with daily tasks
  • Cleaning and sanitizing patient rooms
  • Provide appropriate emotional support
  • Ability to perform basic CPR among other basic nursing skill (administrating iv's and perform ekg's, etc.)

Customer Service Representative

GC Services
Lakeland, US
12.2018 - 04.2020
  • Handles inbound and outbound calls
  • Interact with others
  • Reviews credit reports verifying the applicant information
  • Determines deposit requirements and the line limits for new and existing customers
  • Completes credit-related offline work handing applications and faxing documents
  • Documents all activities while navigating through multiple systems
  • Meet company production and quality standards

Education

High school diploma -

New Beginnings High School
Lakeland, FL
05.2020

Skills

  • Microsoft Word
  • Typing
  • Customer support
  • Communication skills
  • Telecommunication
  • Call center
  • CSR
  • Medication Administration
  • Caregiving
  • Patient Care
  • Medical Records
  • Vital Signs
  • Vital signs monitoring
  • Electronic health records
  • Patient education
  • Infection control
  • Basic CPR
  • Patient relationship management
  • Team collaboration
  • Conflict resolution
  • Time management

Certification

  • Medical Technician, 07/01/22, 08/31/22, Certified Medical Technician. Able to assist patients with taking their medications as well as charting and keeping track of all medications I have assisted patients to self administer.
  • CPR Certification, 08/01/20, 09/30/20, Infant CPR Certified. Can provide basic Infant CPR.

Personal Information

Authorized To Work: US

Timeline

Patient Care Assistant

Lakeland Regional Health
03.2024 - Current

Customer Service Supervisor

Radial
08.2022 - 08.2023

Patient Care Technician

Orlando Health
04.2020 - 01.2022

Customer Service Representative

GC Services
12.2018 - 04.2020

High school diploma -

New Beginnings High School

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Nastassja Mumford