Natacha Davis

• Explained key information regarding products and services to customers to encourage informed decision-making.
• Maintained strong call control and quickly worked through scripts to address problems.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Updated customer accounts, addresses and contact information within call management databases.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs and addressed concerns.

• Maintained daily records of individual activities, behaviors, meals and naps as well as collected work samples for E.L.A.S
• Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student achievement
• Instructed lessons using Curiosity Corner Curriculum for 3-5 year old children
• Prepared daily lesson plans for 15 children
• Encouraged children to participate using fun, educational and hands on activities
• Promoted the growth and social development of children within the class
• Inventoried classroom supplies and budgeted for new tools to enhance learning

Investigated allegations of child abuse and/or neglect by interviewing the child, parents, relatives, neighbors and other collateral parties to the family or institution within a timeframes ranging from immediate to 72 hours.

Took appropriate action including seeking court intervention, police assistance or in severe situations removal of the child from an unsafe environment in accordance with governing statues.

Make periodic visits to home of families to obtain social, economic, personal and other data to assist in the development and implementation of a case plan to meet the immediate and/or long term needs of the family.

Prepared and maintained case histories.

Assisted church staff with assembling various projects, answering and directing calls to appropriate staff. Creating emails for various ministries weekly regarding upcoming events.Inputting church member data into Servant Keeper system. Collecting weekly offering and processing it for Bookkeeping. Assist in counting and recording tithing money weekly. Prepare and send letters weekly to members and youth. Contact various companies to assist with fundraising. Coordinating mass mailings weekly. Created and maintained spread sheets for monitoring various ministry events.

• Directed customer communication to appropriate department personnel.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Answered and routed telephone calls and took messages.
• Checked stock to determine inventory levels and maintain office supply products.
• Oversaw company database and verified accurate updates and proper file management.
• Obtained scanned records and uploaded to database.