Natale Perez
Friendly and reliable customer service professional with experience in call center, retail, and in-person customer service. Experienced in answering a high volume of phone calls, assisting customers with questions and concerns, and providing support through email and online chat. Skilled at staying patient and professional while helping customers understand information and find solutions to their needs.
Work History
Customer Service Representative
1 Year- Answer customer phone calls and provide excellent customer service.
- Assist customers with patience, professionalism, and clear communication.
- Previously helped at the WIC Center, assisting customers in person and handling their questions and concerns.
- Currently provide customer support through online chat, assisting multiple customers efficiently and professionally.
Sales Associate
6 Years 10 Months- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Managed inventory levels, ensuring optimal product availability and organization on sales floor.
- Resolved customer inquiries efficiently, maintaining high satisfaction rates through effective communication skills.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
CNA Student
4 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Documented patient progress and care provided accurately in electronic health records.
- Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.