Natalee Coloman
Las Vegas,NV
Summary
One of my greatest qualities is the ability to easily match someone’s energy, which allows them to feel comfortable and welcomed from an initial greet. I love talking to others and creating a positive work environment for everyone I am around. I strive for consistent improvement and warmly accept feedback to help my continued growth.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE ADVOCATE
Dunlop Sports Americas
12.2019 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
SERVER
Olive Garden
11.2019 - 08.2021
- Maximized table turnover rate by efficiently using tools such as table top tablets
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
SERVER
Joe's Crab Shack
11.2016 - 07.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport and cultivated warm relationships with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Arts - Journalism And Mass Communications
CALIFORNIA STATE UNIVERSITY, LONG BEACH
05.2017
Skills
- Problem Solving
- Attention to detail
- Communication
- Teamwork
- Multi-tasking
- Adaptability
Timeline
CUSTOMER SERVICE ADVOCATE
Dunlop Sports Americas
12.2019 - Current
SERVER
Olive Garden
11.2019 - 08.2021
SERVER
Joe's Crab Shack
11.2016 - 07.2019
Bachelor of Arts - Journalism And Mass Communications
CALIFORNIA STATE UNIVERSITY, LONG BEACH
Similar Profiles
MICHAEL DAVISMICHAEL DAVIS
Customer Experience Advocate (Remote) at Dunlop Sports AmericasCustomer Experience Advocate (Remote) at Dunlop Sports Americas
PETER HOPETER HO
Advisory Staff at Dunlop SportsAdvisory Staff at Dunlop Sports
Scarlett HutchinsonScarlett Hutchinson
Brand Ambassador at Dunlop SportsBrand Ambassador at Dunlop Sports