Natalee Cooper
Knoxville,TN
Summary
Customer care professional with experience enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution. Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure customer satisfaction. Knowledge of troubleshooting and conflict resolution.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Elavon
08.2023 - Current
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Proficient in using Microsoft Office, Outlook and Excel.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Bartender /Restaurant Server
Texas Roadhouse
03.2019 - 08.2023
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Office Assistant
Chattanooga State Community College
08.2016 - 08.2017
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
No Degree - Elementary Education
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Soddy Daisy High School
Soddy, TN05-2016
Skills
- Customer Service
- Data Entry
- Problem Resolution
- Payment Processing
- Call logging
- Email correspondence
- Microsoft Office
- Billing Adjustments and Refunds
- Multitasking Abilities
Timeline
Customer Care Representative
Elavon
08.2023 - Current
Bartender /Restaurant Server
Texas Roadhouse
03.2019 - 08.2023
Office Assistant
Chattanooga State Community College
08.2016 - 08.2017
No Degree - Elementary Education
Chattanooga State Community College
High School Diploma -
Soddy Daisy High School
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