Natalee Hayden
Wilmington,NC
Summary
Dynamic professional with a proven track record in customer service and client relations. Skilled in communications and social media, I excel at enhancing client satisfaction and fostering long-term relationships. My proactive approach and strong communication skills drive successful outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Cambridge Fitness of Wilmington
Wilmington, NC
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed membership inquiries and provided information about services offered.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Collected payments, renewed memberships, and resolved billing issues.
Swim Instructor
Aqua Tots
11.2023 - 05.2024
- Collaborating with parents to track swimmers' progress and address concerns
- Performed safety inspections of pool facilities and equipment
- Developed personalized training plans for swimmers of all skill levels
- Provided one-on-one coaching for individuals seeking to improve their stroke technique
- Led group swim lessons for children ages 3-12
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Client Coordinator
Marti's Mobile Pet Spa
01.2021 - 05.2024
- Maintained detailed documentation of all client interactions, enabling seamless handoffs between team members when needed.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term client relationships by consistently delivering exceptional service.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume, and reach.
- Developed engaging content for social media platforms and thecompany website.
Education
No Degree - Marketing
Cape Fear Community College
Wilmington, NC05.2026
High School Diploma -
Hickory Ridge Highschool
Harrisburg, NC05.2024
Skills
- Customer service
- Social media
- Communication skills
- Team collaboration
- Project management
- Client relations
- Front desk operations
Certification
- First Aid Certification - American Heart Association.
Languages
- English
- Spanish
Timeline
Receptionist
Cambridge Fitness of Wilmington
01.2025 - Current
Swim Instructor
Aqua Tots
11.2023 - 05.2024
Client Coordinator
Marti's Mobile Pet Spa
01.2021 - 05.2024
No Degree - Marketing
Cape Fear Community College
High School Diploma -
Hickory Ridge Highschool