Natalee Jones
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Whitley Co. Dispatch
01.2022 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Grocery Bagger, Clicklist Specialist
Kroger
06.2021 - Current
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Ensured proper handling of fragile items to minimize breakages and complaints.
Cook, Cashier, Food Prep
Hardee's Restaurant
03.2018 - 06.2021
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Sales Associate
JCPenney
10.2017 - 03.2018
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Criminal Justice And Human Services
University of The Cumberlands
Williamsburg, KY05.2024
High School Diploma -
South Laurel High School
London, KY05.2020
Skills
- Active Listening
- Emergency Medical Instruction
- Problem-Solving
- Information Gathering and Relay
Certification
I am NCIC certified and CPR and EMD certified
References
References available upon request.
Timeline
911 Dispatcher
Whitley Co. Dispatch
01.2022 - Current
Grocery Bagger, Clicklist Specialist
Kroger
06.2021 - Current
Cook, Cashier, Food Prep
Hardee's Restaurant
03.2018 - 06.2021
Sales Associate
JCPenney
10.2017 - 03.2018
Criminal Justice And Human Services
University of The Cumberlands
High School Diploma -
South Laurel High School
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