Natalee Rafeh
Vancouver
Summary
I bring a strong skill set focused on operational effectiveness, superior customer service, and team leadership from my time as an assistant Starbucks manager. Managing daily retail operations, coaching and training staff, and regularly hitting sales goals are all part of my experience. I'm excellent at fostering a supportive and effective work atmosphere, putting process enhancements into place to boost output, and guaranteeing client happiness through individualized attention and issue solving.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Assistant starbucks Manager
Safeway
Vancouver
07.2024 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Associate of Arts - Biology
Clark College
Vancouver, WA 01.2025 - 08.2025
Skills
- Clear communication
- Customer service
- Coaching and mentoring
- Team leadership
- Time management
Certification
- Starbucks Black apron
- LS Star Leader certification
- High School Diploma
Accomplishments
- Junior Graduate Award 2024
- Honor Roll Award 3.9 GPA
- Presidents Education Awards Program (Outstanding Academic Excellence)
Timeline
Associate of Arts - Biology
Clark College
01.2025 - 08.2025
Assistant starbucks Manager
Safeway
07.2024 - Current