Natalee R Trujillo-Reliford
Pueblo,CO
Summary
Compassionate and driven professional with a solid background in assisting individuals in need. Adept at problem-solving and building strong interpersonal relationships, with a steadfast commitment to delivering exceptional customer service. Proven ability to remain calm under pressure.
Overview
15
15
years of professional experience
Work History
Single Entry Point Senior Case Manager
Pueblo County Department of Human Services
2020.07 - Current
- Provide safety planning, daily living services and case management to clients in Assisted Care Facilities under the Home and Community Based Services waivers.
- Create and implement well-written, effective care plans appropriately matching needs of clients following standards and guidelines of contractors and state regulations.
- Provide service and supportive coordination in client's needs between client, family and third-party entities.
- Faciliate thorough interviews and document all details.
- Develop positive relationships with internal and external stakeholders.
- Submit appropriate referrals, monitor client services in appropriate time frames, document services provided, and oversee provider utilization.
- Complete intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintain up-to-date and accurate contacts and progress note records.
- Monitor progress towards service plan goals of supportive housing and transportation for the elderly, disabled, and mental health population.
- Guide new case managers, answer questions, offer opportunities to shadow and observe and explain basic information about all policies.
Single Entry Point Case Aide
Pueblo County Department of Human Services
2018.12 - 2020.07
- Provided daily support to case managers.
- Attended regularly scheduled case management and staff meetings.
- Completed clerical support to Single Entry Point department.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed support to social service clients in navigating available resources.
- Engaged with Physicians and Behavioral Health Professionals to obtain appropriate documentation.
- Maintained inventory of office supplies and placed orders.
Paraprofessional
District 60
2018.01 - 2018.11
- Case managed 25-30 students daily.
- Abided by Individual Educational Plans (IEP).
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Attended professional development workshops to boost skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Team Lead
Subway Restaurant
2009.08 - 2017.05
- Provided excellent customer service to a variety of customers.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, reviewed and approved time off requests.
- Trained new team members by relaying information on company procedures and safety requirements.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations.
Education
Bachelor of Science - Sociology
Colorado State University-Pueblo
Pueblo, CO01.2017
Associate of General Studies -
Pueblo Community College
Pueblo, CO05.2011
High School Diploma -
Dolores Huerta Preparatory High
Pueblo, CO05.2011
Skills
- Resource Coordination
- Stakeholder Collaboration
- Problem-Solving
- Organization and Multitasking
- Exceptional Interpersonal Skills
References
- Christen LoPresti, LSW, District 60 Social Worker, (719) 242-1503
- Janna Hartman, Former Single Entry Point Supervisor, (719) 252-7947
- Connell O'Grady, Subway Restaurant Owner, (719) 568-4927
Timeline
Single Entry Point Senior Case Manager
Pueblo County Department of Human Services
2020.07 - Current
Single Entry Point Case Aide
Pueblo County Department of Human Services
2018.12 - 2020.07
Paraprofessional
District 60
2018.01 - 2018.11
Team Lead
Subway Restaurant
2009.08 - 2017.05
Bachelor of Science - Sociology
Colorado State University-Pueblo
Associate of General Studies -
Pueblo Community College
High School Diploma -
Dolores Huerta Preparatory High
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