Nataleigh Reynolds
Tacoma
Summary
I am an energetic hospitality professional with strong communication and conflict-resolution skills. I promote high-quality service delivery through consistent guest engagement and attention to detail. I love to be the "day maker" for my team and my guests. I lead by example and love celebrating my team when everyone needs a boost or we hit our goals.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Shake Shack
Tacoma
06.2025 - Current
- Managed daily operations to ensure smooth restaurant performance.
- Trained and supervised staff on service standards and menu knowledge.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Enforced health and safety regulations for a safe dining environment.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Handled customer inquiries and resolved complaints promptly and professionally.
Guest Service and Engagement Lead
Target
Bothell
11.2020 - 06.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Community Manager
Hollyhills HOA
Bothell
10.2018 - 04.2023
- Managed community events and activities to promote resident engagement.
- Coordinated communication between residents and board members for effective governance.
- Developed newsletters to inform residents about community news and updates.
- Oversaw maintenance requests and ensured timely resolution of issues.
- Facilitated conflict resolution among residents to maintain a harmonious environment.
- Maintained social media platforms to enhance community visibility and interaction.
Education
General Education Diploma
Bemidji, MNSkills
- Customer service
- Event planning
- Community engagement
- Conflict resolution
- Food service background
- Supervisory skills
- Staff training
Timeline
Restaurant Manager
Shake Shack
06.2025 - Current
Guest Service and Engagement Lead
Target
11.2020 - 06.2025
Community Manager
Hollyhills HOA
10.2018 - 04.2023
General Education Diploma