Summary
Overview
Work History
Education
Skills
details of more information
Affiliations
References
Timeline
Generic

Nataley eastes

INDIANAPOLIS

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude. Effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Devoted to giving every agent who needs assistance or coaching a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

CSR

Sitel
01.2023 - Current

I started in TurboTax during tax season in 2023 and was offered a job to go to QuickBooks Online.

The QuickBooks Online project began with being advanced and payroll elite trained for the QuickBooks Online project.

Currently, a ser champ and over 34 active agents are needing to obtain leads.

Weekly coaching sessions for bottom-performing agents, as well as conducting 20 live listening's of calls and ensuring the correct verbiage is used for obtaining leads.

Csr 2

ASM Resources
08.2021 - 11.2021

The government and veteran employees' pension and retirement plan helps.

Helping with the withdrawal of the money movement request.

Troubleshooting account help for stock margin change.

-contract job for the winter

CSR

SelectQuote
04.2020 - 03.2021
  • Helping people set up Medicaid Part A and B.
  • I took an average of 200 calls daily.
  • Applying for the coverage of Medicare or looking to why of the denial or when they will qualify for the parts A&B

- very sick and had to leave due to medical concerns due to pregnancy

Education

Diploma - Human Resources Development

Bryant & Stratton College
NY
05-2026

Skills

  • Employee training
  • Customer service
  • Team building
  • Project management
  • Conflict resolution
  • Communication skills
  • Analytical thinking
  • Call center experience
  • Complaint handling
  • Customer focus
  • Administrative support
  • Verbal and written communication
  • Multitasking and organization
  • Relationship building
  • Microsoft outlook
  • Microsoft PowerPoint
  • Multi-task management
  • Building rapport
  • Customer relationship management (CRM)
  • High-energy attitude
  • Call center procedures
  • Active listening
  • Strong teamwork
  • Service standard compliance
  • Empathy and patience
  • Problem-solving
  • Microsoft office expertise
  • De-escalation techniques
  • Microsoft Excel
  • Adaptive team player
  • Documentation
  • Staff education and training
  • Microsoft Office Suite
  • Inbound and outbound calling
  • Typing proficiency
  • Scheduling
  • Appointment scheduling
  • Script adherence
  • Decision-making
  • Problem resolution
  • Calm demeanor
  • Team leadership
  • Time management
  • Coaching and mentoring
  • CrossFit coaching experience
  • Effective coaching strategies
  • Position coaching

details of more information

Working in the current career I am at I have seen trainings and have went through them myself and they are not anything to prepare folks for phone calls to say the least! Obtaining a opportunity to prove that i can in fact be a wonder teacher and trainer and someone to guide newer people to a company to learn the in and outs of the software basics versus throwing someone with nothing to know anything to the wolves. Having this ability places will get their money return and exceed with wonderful customer reviews with proper trainers and planners to make sure this is implemented for every agent.

Affiliations

well rounded in very very rounded spots. I go above an beyond for anyone who needs me too. For example the current career I am a ser champ and I will do that job and also bend over backwards and help those in need of product help on the phone. Having that go to person for help and communication when a team lead or someone else is what matters. Some people show up to work for the simple fact of one person can be the reason and it is just form them being their.

References

References available upon request.

Timeline

CSR

Sitel
01.2023 - Current

Csr 2

ASM Resources
08.2021 - 11.2021

CSR

SelectQuote
04.2020 - 03.2021

Diploma - Human Resources Development

Bryant & Stratton College
Nataley eastes