Natali Concepcion
Winter Park
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server/Cashier
Juniors Pizza And More
11.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer needs and made product recommendations to increase sales.
- Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bakery Clerk
Publix Bakery
04.2023 - Current
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Promoted repeat business by consistently delivering superior customer service experiences.
Cashier
Ross Dress for Less
03.2021 - 12.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier/Cook
Churrico Factory
09.2020 - 03.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Operated cash register to record transactions accurately and efficiently.
- Prepared and served various food items in fast-paced environment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Associate of Arts - Botany
Valencia College
Orlando, FL06-2026
High School Diploma -
William R Boone High School
1000 E Kaley St, Orlando, FL 3280605-2024
Skills
- Exceptional customer service
- Strong Work Ethic
- Cash handling
- Guest engagement
- Fluent bilingualism
- Problem-solving
- Efficient cleaning techniques
- Teamwork and collaboration
- Attention to detail
- Team motivation
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
- Music
- Reading
- Exploring
- Travel
Timeline
Server/Cashier
Juniors Pizza And More
11.2024 - Current
Bakery Clerk
Publix Bakery
04.2023 - Current
Cashier
Ross Dress for Less
03.2021 - 12.2022
Cashier/Cook
Churrico Factory
09.2020 - 03.2021
Associate of Arts - Botany
Valencia College
High School Diploma -
William R Boone High School
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