Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATALI LYTCH

Austin,TX

Summary

Talented shift lead bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

FOH

East Side King
07.2023 - Current
  • Expo, food running, answering calls, assisting the GM, food prep, taking orders, cleaning, etc.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.

FOH (front of house) Lead/Trainer

Pinthouse Brewery
05.2021 - 07.2023
  • Training all FOH staff, helping support manager(s) with assigning staff to positions, customer service, etc.
  • Helped guests at tables when in need of assistance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Legal Assistant

Gray Becker Law Firm
11.2019 - 05.2021
  • Front desk (answering calls), assisting attorneys with paperwork, filing deadlines, etc., research, client intake, assist with collecting payments.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Receptionist

Austin Ashiatsu
01.2017 - 11.2019
  • Assist in scheduling clients, check in and collect payments for services, answer calls, assist with marketing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Music Business

Austin Community College
11.2023

The Lauterstein-Conway Massage School
05.2022

Skills

  • 10 years with experience in Microsoft Powerpoint, Word, Adobe PDF, Microsoft, Excel, Quickbooks, Hotschedules, Toast (most POS systems)
  • Food Safety Measures
  • Guest Experiences
  • Operational Standards
  • Liquor Law Compliance
  • High-Volume Dining
  • Hospitality Service Expertise
  • Front-Of-House Display Creation
  • First Aid/CPR
  • Dependable and Responsible

Timeline

FOH

East Side King
07.2023 - Current

FOH (front of house) Lead/Trainer

Pinthouse Brewery
05.2021 - 07.2023

Legal Assistant

Gray Becker Law Firm
11.2019 - 05.2021

Receptionist

Austin Ashiatsu
01.2017 - 11.2019

Music Business

Austin Community College

The Lauterstein-Conway Massage School

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NATALI LYTCH