Natali Oses

• Supervised daily operations, ensuring adherence to company policies and procedures.
• Trained and mentored team members on effective customer service techniques.
• Managed inventory levels, conducting regular audits to prevent stock discrepancies.
• Facilitated shift scheduling, optimizing staff coverage during peak hours.
• Did morning and nightly store checks, locking up and opening the store.
• Completed store opening and closing procedures and balanced tills.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed cash and credit card transactions accurately using POS software.
• Coordinated project workflows for departments.

• Trained new employees and delegated daily tasks and responsibilities.
• Did morning and nightly store checks, locking up and opening the store.
• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Completed cash and credit card transactions accurately using POS software.
• Coordinated project workflows for departments.

- Advise clients on cosmetic, skincare and hair care based on individual needs.

- Lead cosmetic reset team member throughout Staten Island CVS locations.

- Supervise client transactions and develop custom photo orders.

- Maintain photo lab equipment.

• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Created and maintained new merchandise displays.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.