Natali Rocha
Edinburg,TX
Summary
Resourceful Social Service Provider with a knowledge of legal background and fluency in Spanish. Managed client communications for our immigration attorneys and assisted in the preparation of legal documents for immigration applications. Superb organizational skills and compassionate nature leading to optimum outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Services Worker
La Union Del Pueblo Entero - Lupe
11.2022 - Current
- Conducted client intake interviews to determine client service needs and eligibility.
- Compiled client application packets and included relevant documentation to present the strongest case for a successful outcome.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Assisted clients with immigration application completion to improve the timeliness of case review and disposition.
- Developed a comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Illustrated green card and immigration processes and managed communication channels to provide a high level of service and consultation to immigration inquiries.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Contributed to client case file preparation and verified inclusion of required documentation.
Data Entry Clerk
La Union Del Pueblo Entero - Lupe
01.2020 - 11.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted Immigration documents and maintained an organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified the accuracy of data entered into the system to produce error-free reports.
- Scanned documents and saved them in a database to keep records of essential organizational information.
- Managed Immigration documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Assistant Store Manager
Family Dollar
06.2019 - 11.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Social Media Campaign Manager
UTRGV -IT Communications And Training
04.2018 - 05.2019
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed campaigns, led design and tracked results.
- Wrote engaging and creative press releases for each promotion.
Campaign Canvasser
Homer Hasso Campaign
01.2018 - 03.2018
- Met and exceeded daily and weekly contact targets to contribute to overall Campaign Success.
- Responded to customer questions and objections to address concerns and build rapport.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
ESL Teacher
La Union Del Pueblo Entero - Lupe
10.2017 - 12.2017
- Educated students in the basics of English grammar and conversational speaking.
- Developed Lesson Plans
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
Education
No Degree - Computer Science
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Edinburg High School
Edinburg, TX05.2015
Skills
- Immigration Inquiries
- Organizational Skills
- Data Confidentiality
- Client Relations Skills
- Immigration Law Knowledge
- Microsoft Office Suite
- Application Filing
- Attention to Detail
- Time Management
- Visa Applications
- Case Management
- Immigration Case File Strategies
Certification
- Certified Multi-Media Specialist - 2015
- Certified Level 1 Floristry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Social Services Worker
La Union Del Pueblo Entero - Lupe
11.2022 - Current
Data Entry Clerk
La Union Del Pueblo Entero - Lupe
01.2020 - 11.2022
Assistant Store Manager
Family Dollar
06.2019 - 11.2019
Social Media Campaign Manager
UTRGV -IT Communications And Training
04.2018 - 05.2019
Campaign Canvasser
Homer Hasso Campaign
01.2018 - 03.2018
ESL Teacher
La Union Del Pueblo Entero - Lupe
10.2017 - 12.2017
No Degree - Computer Science
The University of Texas Rio Grande Valley
High School Diploma -
Edinburg High School
- Certified Multi-Media Specialist - 2015
- Certified Level 1 Floristry
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