NATALIA A. FREY
Miami,FL
Summary
Dynamic professional with a strong background in customer service and social media management, honed at Chick-Fil-A and Fresquest Marketing. Proven ability to enhance customer experiences and drive engagement through creative content strategies. Skilled in financial transaction handling and effective communication, ensuring operational excellence and member satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Anatomy Gym
Doral, FL
12.2024 - Current
- Working front desk operations at Anatomy Gym, greeting members and assisting with inquiries or concerns.
- Maintaining a clean, organized, and welcoming environment.
- Ensuring all members are up to date on their monthly payments.
- Support opening and closing procedures to ensure a positive member experience.
- Oversaw staff scheduling and payroll management.
Social Media Intern
Fresquest Marketing
Miami, FL
08.2024 - 01.2025
- Researched social media trends and audience engagement to support content planning and scheduling.
- Assisted with creating, organizing, and posting daily Instagram stories and feed content.
- Analyzed performance metrics and collaborated with the marketing team on content calendars and campaign ideas to improve content strategy.
Front of House Team Member
Chick-Fil-A
Doral, FL
05.2022 - 08.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and managed financial transactions.
- Responsible for accurately packing food orders and ensuring correct delivery to drive-thru customers.
- Oversaw restaurant closing procedures on assigned shifts, including organization and cleanliness.
Education
Bachelors of Business Administration - Marketing
Florida International University
Miami12.2027
Skills
- Customer service and support
- Financial transaction handling
- Organizational skills
- Problem solving
- Presentation skills
- Social media management
- Marketing research and analysis
- Guest relations
Languages
- English
- Spanish
- Basic Italian
Accomplishments
Deans List
Timeline
Front Desk Manager
Anatomy Gym
12.2024 - Current
Social Media Intern
Fresquest Marketing
08.2024 - 01.2025
Front of House Team Member
Chick-Fil-A
05.2022 - 08.2023
Bachelors of Business Administration - Marketing
Florida International University