Natalia Almeida
Calistoga,CA
Summary
Dynamic Assistant Director of Housekeeping with proven expertise in guest satisfaction, budget administration, and team leadership. Committed to optimizing staff allocation and implementing training programs to drive operational efficiency and enhance service quality.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
09.2024 - Current
- Managed daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Trained and supervised housekeeping staff, fostering a collaborative and efficient work environment.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
Assistant Housekeeping and Laundry Manager
Four Seasons Hotels and Resorts
10.2023 - 11.2024
- Managed daily laundry operations to ensure timely service delivery and guest satisfaction.
- Implemented quality control measures to maintain high standards of cleanliness and presentation.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented training programs for staff to enhance skill sets and performance.
Housekeeping Supervisor
Four Seasons
08.2022 - 08.2023
Rotational Intern
Four Seasons Hotels and Resorts
08.2021 - 08.2022
Front Desk Agent
Hard Rock Hotel
08.2020 - 12.2020
Guest Relations Intern
JW Marriott
01.2019 - 07.2019
Education
Bachelors Degree - Tourism And Hospitality Management
Anahuac University
Mexico City01.2021
Bachelors Degree - Hospitality Management
Le Cordon Bleu
Mexico City01.2021
Skills
- Supply inventory management
- Budget administration
- Guest satisfaction
- Recruitment and hiring
- Inventory control
- Adherence to Forbes and LQA
- KPI Tracking & Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
09.2024 - Current
Assistant Housekeeping and Laundry Manager
Four Seasons Hotels and Resorts
10.2023 - 11.2024
Housekeeping Supervisor
Four Seasons
08.2022 - 08.2023
Rotational Intern
Four Seasons Hotels and Resorts
08.2021 - 08.2022
Front Desk Agent
Hard Rock Hotel
08.2020 - 12.2020
Guest Relations Intern
JW Marriott
01.2019 - 07.2019
Bachelors Degree - Tourism And Hospitality Management
Anahuac University
Bachelors Degree - Hospitality Management
Le Cordon Bleu