Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalia Augustin

Midlothian,VA

Summary

Experienced in customer service and works well under pressure. Focuses on teamwork, ensuring customers feel welcomed, and meeting customer needs efficiently. Adaptable and experienced in fast-paced environments while multitasking in different positions. Recognized for great coaching towards other baristas and being a supportive team member.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
13747 Lake Eloise Loop, Midlothian, VA, 23112
07.2025 - 05.2026
  • Prepared and served handcrafted beverages to meet customer needs.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated coffee brewing equipment
  • Assisted customers with menu selections, ensuring a positive experience.
  • Created a welcoming environment by greeting the customers
  • Multitasking between helping customers and team members
  • Handled cash register accurately and efficiently
  • Built friendly connections with customers and team members
  • Maintained regular and consistent attendance
  • Helped train a new employee
  • Adapted to the POS system to process orders and payments
  • Collaborated with team members to meet time goals and customer experience during peak hours.

Customer Service Associate

Klines Dairy Bar
Moseley, VA
08.2024 - 07.2025
  • Collaborated with team members to ensure timely service delivery.
  • Handled customer inquiries and resolved concerns effectively.
  • Provided friendly, attentive service to enhance customer experience.
  • Followed food safety guidelines to ensure product quality and safety.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.

Education

Associate of Science - Science

John Tyler Community College
Chester, VA
01-2028

High School Diploma -

Cosby High School
14300 Fox Club Pkwy, Midlothian, VA 23112
05-2025

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Problem solving
  • Active listening
  • Communication
  • Multitasking
  • Working under pressure
  • Adaptability
  • Empathy and patience
  • Fast-paced environment experience

Timeline

Barista

Starbucks
07.2025 - 05.2026

Customer Service Associate

Klines Dairy Bar
08.2024 - 07.2025

Associate of Science - Science

John Tyler Community College

High School Diploma -

Cosby High School