Natalia Aurrecoechea
Cape Coral,FL
Overview
17
17
years of professional experience
Work History
Front End Manager
Walmart
02.2007 - Current
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Evaluated employee performance and made recommendations for improvements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Developed and implemented robust training and mentoring strategies.
Education
English
Broward College
Fort Lauderdale, FL07.2004
Timeline
Front End Manager
Walmart
02.2007 - Current
English
Broward College