Overview
Work History
Education
Timeline
BusinessDevelopmentManager

Natalia Aurrecoechea

Cape Coral,FL

Overview

17
17
years of professional experience

Work History

Front End Manager

Walmart
02.2007 - Current
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping and security.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Evaluated employee performance and made recommendations for improvements.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Developed and implemented robust training and mentoring strategies.

Education

English

Broward College
Fort Lauderdale, FL
07.2004

Timeline

Front End Manager

Walmart
02.2007 - Current

English

Broward College

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Natalia Aurrecoechea