Summary
Overview
Work History
Education
Skills
References
Languages
Skills
Accomplishments
Timeline
Generic
Natalia Barajas

Natalia Barajas

Schertz

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional, and social skills development within clinic, home and community environments.

Overview

8
8
years of professional experience

Work History

Registered Behavior Technician (RBT)

Centria autism
San Antonio
03.2024 - 08.2025
  • ABA therapy in home basis
  • Mandate implemented plan dedicated to client
  • Proficient typing skills to be clear and objective
  • Collecting and analyzing data.
  • Ensuring effective communication
  • Provide ABA therapy across school and home settings, working half of each session in the classroom to support academic and social goals, and half at home to reinforce skills in a natural environment.
  • Crisis management and Behavior reduction protocols from further escalation
  • Implemented individualized treatment plans for children with autism.
  • Collected and documented data on behavioral progress daily.
  • Collaborated with families to support children's developmental needs.
  • Facilitated social skills training through structured activities and play.
  • Observed and recorded behavior patterns to inform interventions.
  • Trained new staff on behavior management techniques and protocols.
  • Engaged in ongoing professional development to enhance skills and knowledge.
  • Maintained a safe and supportive environment for clients during sessions.
  • Tracked data and monitored progress of student's goals and objectives.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.

Case Manager

Centria Autism
San Antonio
02.2024 - 08.2025
  • Provides ongoing case management and serves as a liaison between clients, client families, and service providers
  • Identifies problem areas and service gaps
  • Maintains case history and progress records, and prepares reports
  • Monitored cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements, intervening in crises and providing personal support to my clients and their family
  • Conducted assessments to determine client needs and service eligibility.
  • Developed individualized service plans for clients and their families.
  • Monitored client progress and adjusted plans as necessary.

Ecommerce Customer Service Representative

Align Inc.
City of Industry
09.2020 - 01.2024
  • Answered 80+ telephone calls promptly and in a professional manner regarding order and order issues.
  • Managed and answered emails from the following sites, Amazon, eBay, Houzz, Walmart, and Overstock, Bed, bath and beyond. Wayfair.
  • Handled and managed eBay Return Requests, Requests & Disputes, Lost package claims for a Top Rated Account Align-inc.
  • Enjoy working in a fast paced environment
  • Removed and revised feedback for Amazon and EBAY accounts.
  • Troubleshot any product questions the customers had.
  • Assisted customers regarding order issues such as damaged, defective, missing parts, partial refunds etc.
  • Have ability to provide and created prepaid shipping labels through UPS.com.
  • Overlooked 13 third party seller accounts.
  • Answered over 130 emails promptly and professionally whilst providing excellent customer service.
  • Sited any listing errors on any of the seller platforms.
  • Assisted Customer Service manager with any managerial issue.
  • Provided exceptional customer service when answer phone calls as well as through emails.
  • Worked with other departments for any internal issues such as listing errors, product issues or accounting and operations to better improve overall customer experience.
  • Have worked with sites such as Channel Advisor, Shopify, Zendesk, Magento.
  • Generated shipping labels and processed replacement parts for our customers to ensure they receive their parts in a timely manner.
  • Nextiva Phone system experience.
  • Worked with marketplaces such as Amazon/ eBay to remove any account defects for late shipment or products.

Crew Member

Dunkin' Donuts
New Braunfels
08.2019 - 03.2021
  • Prepared and served coffee and baked goods to customers efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new crew members on company policies and procedures.
  • Operated point-of-sale systems for processing customer transactions accurately.
  • Managed inventory levels by restocking supplies as needed throughout shifts.
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • Followed food safety guidelines to ensure product quality and compliance standards.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Student Teacher

PALs
Cibolo
08.2017 - 04.2020
  • I worked through school with an organization called PALs where I worked with students from kindergarten to 8th grade also including Highschool special education
  • In PALs, I would work with 5 different students in the different schools one on one whether it be inside the classroom or outside the classroom
  • My main focuses included helping my PALs with any struggle they are currently facing, whether it be in their personal life, their social life or their school life
  • Depending on the area my student struggled, I would work around
  • Every day I would come up with different activities to try and help or at least reduce their struggle
  • Throughout my time with PALs I worked to help my students with their studies, family abuse, behavioral problems, socialization and speak
  • Developed lesson plans to engage diverse student populations.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Facilitated group activities to promote teamwork and social skills among students.
  • Assessed student progress and provided feedback for improvement in learning outcomes.
  • Utilized educational technology tools to enhance instructional delivery and engagement.
  • Adapted curriculum materials to meet the needs of students with varying abilities.

Education

Bachelor of Arts - Clinical Psychology

Texas State University
San Marcos, TX
08-2025

High School Diploma -

Byron P Steele Ii High School
Cibolo, TX
05.2020

Skills

  • Call center experience
  • Self-management strategies
  • Behavior modification techniques
  • Verbal behavior training
  • Customer relations
  • Lesson planning
  • Crisis management
  • Computer proficiency
  • Behavior analysis

References

Fernando Vazquez

Customer Service Manager

Align Inc.

(323) 400-9286

fernandov@align-usa.com

Former Supervisor

Languages

5,5

Skills

4,5,5,5,5,5,5,5

Accomplishments

  • Graduated Magna Cum Laude

Timeline

Registered Behavior Technician (RBT)

Centria autism
03.2024 - 08.2025

Case Manager

Centria Autism
02.2024 - 08.2025

Ecommerce Customer Service Representative

Align Inc.
09.2020 - 01.2024

Crew Member

Dunkin' Donuts
08.2019 - 03.2021

Student Teacher

PALs
08.2017 - 04.2020

Bachelor of Arts - Clinical Psychology

Texas State University

High School Diploma -

Byron P Steele Ii High School

Similar Profiles

CREATE PROFILE