Natalia Beltran
2330 Tiebout Ave
Summary
Proven leader with a track record of enhancing membership and profitability at Blink Fitness, Equinox Holdings. Skilled in financial reporting and team motivation, I excel in driving revenue growth and fostering a culture of professionalism. Achieved significant staff retention and customer satisfaction through innovative strategies and exceptional leadership.
Overview
16
16
years of professional experience
Work History
Senior Club Manager
Blink Fitness, Equinox Holdings
2020.07 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Increased staff performance and engagement via motivational leadership.
- Drive member count and ancillary revenue to ensure club is meeting and exceeding their targets.
- Partner with Personal Trainers to guarantee a fully staffed team of productive trainers
- Spend time on the floor/front desk to ensure we are delivering an exceptional member experience.
- Build a winning team of Mood Lifters through hiring , training, motivating, coaching and evaluating staff.
Store Manager
Walgreens
2013.10 - 2020.11
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Starbucks
2008.07 - 2013.11
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
BBA - Management
American International College
Springfield, MA08.2008
High School Diploma -
Science & Technologies
Springfield Massachussets06.2005
Skills
- Financial Reporting
- Fundraising strategies
- Facility Management
- Revenue Generation
- Team motivation
- Organizational Skills
- Professionalism
Languages
Spanish
Full Professional
Timeline
Senior Club Manager
Blink Fitness, Equinox Holdings
2020.07 - Current
Store Manager
Walgreens
2013.10 - 2020.11
Store Manager
Starbucks
2008.07 - 2013.11
BBA - Management
American International College
High School Diploma -
Science & Technologies
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