Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Natalia Bratt

Valencia,CA

Summary

I'm passionate about helping clients succeed through clear communication, creative thinking, teamwork and strong follow-through. I'm looking for a marketing role where I can build relationships, manage projects, and leverage my skills to contribute to a team that values both strategy and execution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surgical Care Coordinator & Marketing Manager

Lussier Aesthetics
08.2018 - 01.2024
  • Coordinated all pre-op and post-op logistics for cosmetic and reconstructive surgeries
  • Acted as the main point of contact for patients—explaining procedures, timelines, and recovery expectations
  • Scheduled consultations, surgeries, and follow-up appointments directly with Dr. Lussier
  • Guided patients through surgical options, provided pricing, and supported them in making confident, informed decisions
  • Handled financial discussions, including custom quotes and payment plans
  • Maintained accurate patient records and managed the surgical operations calendar
  • Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
  • Delivered high-touch, concierge-level service throughout each patient’s surgical journey
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.

Back Office Coordinator & Media Content Creator

Refined Dermatology
06.2016 - 08.2018
  • Roomed patients, took vital signs, and updated medical histories
  • Assisted with procedures such as biopsies, excisions, and cosmetic treatments
  • Maintained a sterile environment and ensured exam rooms were prepped and fully stocked
  • Handled scheduling, authorizations, and prescription refills
  • Hired, trained and supported new back office staff
  • Managed clinical inventory and worked with vendors to maintain adequate supply levels
  • Managed content calendar, ensuring consistent and timely publication across all social channels.
  • Promoted and marketed works through social media platforms.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Education

High School Diploma -

Valencia High School
Valencia, CA

Skills

  • Microsoft Office and Google Workspace
  • Strong communication and people skills
  • Time management and multitasking
  • Quick learner with tech platforms and remote tools
  • B2C marketing
  • Business objective analysis
  • Budgeting and allocation
  • Google Analytics understanding
  • Content curation
  • Marketing plan development
  • Digital marketing
  • Social media marketing
  • Staff management
  • Customer relationship management (CRM)

Certification

Medical Assisting License – State of California (Active)

Availability

Looking for part-time remote work with flexible hours. Open to roles in admin support, virtual assistance, healthcare coordination, or customer service.

Timeline

Surgical Care Coordinator & Marketing Manager

Lussier Aesthetics
08.2018 - 01.2024

Back Office Coordinator & Media Content Creator

Refined Dermatology
06.2016 - 08.2018

High School Diploma -

Valencia High School

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