Natalia Burkut
Ramsey,Minnesota
Summary
Dependable professional with a strong focus on customer engagement and satisfaction. Committed to resolving issues promptly while implementing energy efficiency programs to drive organizational growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
12
12
Certifications
Work History
CHE,CHW,PAC
Neighborhood Health Source
Coon Rapids, Minnesota
11.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Managed and ran my private business
Private Bussiness
Mariupol, Ukrainian
06.2020 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Energy Manager at the PrJSC
Metallurgical plant Azovstal
Mariupol, -
02.2016 - 11.2019
- Developed and implemented energy efficiency programs for facility improvements.
- Reported on energy performance metrics to senior management for strategic planning.
- Developed long-term improvement plans to boost energy efficiency.
- Conducted audits of existing systems to assess energy efficiency and recommend improvements.
Education
Master of Science - Energy Management
Pryazovskyi State Technical University Mariupol
Mariupol,Ukraine07-2018
Bachelor of Science - Thermal Engineering
Pryazovskyi State Technical University Mariupol
Mariupol,Ukraine07-2016
Skills
- Customer engagement
- Dependable and responsible
- Organization
- Training & Development
- Self-Directed
- Data management
- Organizational skills
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
Languages
English
Professional
Russian
Full Professional
Ukrainian
Full Professional
Certification
Medical Language Proficiency Test
Timeline
CHE,CHW,PAC
Neighborhood Health Source
11.2023 - Current
Managed and ran my private business
Private Bussiness
06.2020 - 09.2022
Assistant Energy Manager at the PrJSC
Metallurgical plant Azovstal
02.2016 - 11.2019
Master of Science - Energy Management
Pryazovskyi State Technical University Mariupol
Bachelor of Science - Thermal Engineering
Pryazovskyi State Technical University Mariupol