Natalia Calderon
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
CarMax
Tempe, AZ
08.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Associate
Herbalife
Phoenix, AZ
01.2022 - 06.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Data Entry Clerk
Auto glass Phoenix
Scottsdale, AZ
01.2021 - 11.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate of Applied Science - Surgical Technology
Brookline College - Phoenix
Phoenix, AZ05-2025
High School Diploma -
Student Choice High School
Tempe, AZ05-2020
Skills
- Order Processing
- Administrative and Office Support
- Product and service knowledge
- Complex Problem-Solving
- Account Management
- Customer Data Confidentiality
- Computer Skills
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
CarMax
08.2022 - Current
Customer Service Associate
Herbalife
01.2022 - 06.2022
Data Entry Clerk
Auto glass Phoenix
01.2021 - 11.2021
Associate of Applied Science - Surgical Technology
Brookline College - Phoenix
High School Diploma -
Student Choice High School
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