NATALIA CASTANEDA
Kansas City
Summary
Motivated and caring professional with experience in personal training, customer service, and front-desk operations. Comfortable helping people, answering questions, and keeping daily tasks organized in busy environments. Skilled in scheduling, communication, and assisting clients with basic mobility and safety guidance. CPR certified with a good understanding of proper movement and body mechanics from fitness training. I’m committed to bringing professionalism, reliability, and great service to your company.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Kansas City
07.2023 - Current
- Greet and assist 100+ members daily, providing excellent customer service in a high-volume environment.
- Manage scheduling, memberships, and check-ins while resolving inquiries efficiently.
- Handle billing, payment processing, and membership-related collections professionally.
- Maintain accurate records in computer systems while protecting client confidentiality.
- Promote services, explain policies, and support new member onboarding
- Planet Fitness – [Kansas City, Missouri]
Personal Trainer
Genesis Health Clubs
Kansas City
07.2022 - 01.2023
- Designed and led personalized client programs, ensuring safety, accountability, and trust.
- Educated clients on wellness, scheduling follow-ups to track progress — similar to dental patient care coordination.
- Maintained detailed progress notes and communicated clearly about goals and plans.
- Fostered long-term client relationships through professional and empathetic service.
- Genesis Health Clubs – Kansas City, MO
Server
Hy-Vee Market Grille
Kansas City
07.2021 - 11.2022
- Delivered fast, accurate service in a high-paced environment, ensuring customer satisfaction.
- Processed payments, handled financial transactions, and resolved billing concerns promptly.
- Communicated effectively with diverse customers, strengthening interpersonal and problem-solving skills.
- Consistently recognized for reliability, teamwork, and professionalism.
- Hy-Vee Market Grille – [City, State]
Social Media Marketing Intern
Park University
Kansas City
01.2022 - 05.2022
- Created and managed social media content to promote university programs and events.
- Collaborated with staff to develop engaging messaging and maintain brand consistency.
- Monitored analytics and engagement to support strategic communication efforts.
- Strengthened organizational and communication skills transferable to patient interaction and office coordination.
- Park University – [Kansas City, Missouri]
Education
High School Diploma -
Park Hill High School
Kansas CitySkills
- Excellent customer service and hospitality
- Strong communication and interpersonal skills
- Positive, friendly, and welcoming attitude
- Ability to multitask in a fast-paced environment
- Time management and efficiency
- Team player with strong collaboration skills
- Conflict resolution and ability to handle difficult customers
- Insurance Verification Experience
- Managing high-volume reception
- Professional Communication in person and on the phone
Timeline
Front Desk Receptionist
Planet Fitness
07.2023 - Current
Personal Trainer
Genesis Health Clubs
07.2022 - 01.2023
Social Media Marketing Intern
Park University
01.2022 - 05.2022
Server
Hy-Vee Market Grille
07.2021 - 11.2022
High School Diploma -
Park Hill High School