Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Castillo

Queens,USA

Summary

Results-driven hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to lead teams, enhance workflow efficiency, and drive sales through effective collaboration and upselling techniques.

Overview

3
3
years of professional experience

Work History

Manager

What The Fish
Long Island City, NY
01.2025 - 08.2025
  • Supervised daily operations, handled scheduling and inventory.
  • Recruited, trained, and managed a team of 15 servers, bartenders, food runners and bussers.
  • Collaborated with kitchen leadership to design and launch new menu items, increasing average check.
  • Oversaw team performance and provided guidance to improve workflows.

Server

Don Pancho Villa
Brooklyn, NY
09.2022 - 12.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Lillie's Victorian Establishment
Manhattan, NY
10.2022 - 04.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Hostess

Lillie's Victorian Establishment
Manhattan, NY
07.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

Bachelor of Business Administration - Business Administration

Universidad Konrad Lorenz
Colombia
03.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Hospitality service expertise
  • High-volume dining
  • Quality Control

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Manager

What The Fish
01.2025 - 08.2025

Server

Lillie's Victorian Establishment
10.2022 - 04.2023

Server

Don Pancho Villa
09.2022 - 12.2024

Hostess

Lillie's Victorian Establishment
07.2022 - 12.2022

Bachelor of Business Administration - Business Administration

Universidad Konrad Lorenz

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